Payment and Billing Terms

(a) Subscriptions. TIDAL offers various subscription options, some of which are free (“Free Subscription”) and others which charge a fee (“Paid Subscription”) (collectively, “Subscriptions''). Some Subscriptions may start with a free or discounted trial period (“Trial Period”), which will automatically renew upon expiration of the Trial Period at the full subscription price specified during sign up, unless you cancel your Subscription before the expiration of the Trial Period as set forth in Section 4(e) (Cancellation). You are only permitted one (1) Trial Period. Any attempt to use or redeem more than one (1) Trial Period shall be considered a material breach of these Terms, entitling TIDAL to suspend or cancel your Subscription. TIDAL may from time to time make changes to Paid Subscription fees, and will provide you with advance notice before the end of the billing period in which the change is made. If you do not accept the change to your Paid Subscription, you will be entitled to cancel your Subscription. By continuing to use the TIDAL Service after the price change takes effect, you will have accepted the new price.

(b) Third Party Subscriptions. A TIDAL Subscription may be provided to you by a third party provider, such as through a promotional offer or package bundled together with other services (each a “Third Party Subscription”). The terms for any Third Party Subscription may differ from the payment and other terms set out in this Agreement. You are solely responsible for reviewing any terms and conditions governing your use of the TIDAL Service provided through a Third Party Subscription. Payment for a Third Party Subscription will be taken from you by the applicable third party provider, unless the terms of the Third Party Subscription state otherwise. Should you wish to cancel or terminate your Third Party Subscription or obtain any further information with respect to payment methods, billing cycles, automatic renewals or refunds, you must contact your third party provider.

(c) Payment Methods. To sign up for a Paid Subscription (including if preceded by a Trial Period), you must provide a current, valid, accepted method of payment, which may change from time to time ("Payment Method"). Paid Subscription purchases may be subject to additional terms, conditions, and fees (including but not limited to foreign transaction fees) imposed by your payment provider and/or mobile carrier, as applicable (“Third Party Fees”). By providing a Payment Method in connection with any Paid Subscription, you hereby authorize TIDAL to charge the periodic cost of your applicable subscription, and you agree to be responsible for any applicable Third Party Fees. Should charges for which you are responsible fail at the time payment is required, we are entitled to cancel your Subscription. You represent and warrant that all information you provide in connection with the purchase of a Paid Subscription is true, accurate and complete.

(d) Automatic Renewal. In order to provide continuous service, you agree that TIDAL will automatically renew a Subscription at the end of the applicable Subscription term, unless you cancel your Subscription at the end of the then-current Subscription period. Such renewal will be billed at the non-discounted rate for the applicable Subscription tier. You also agree that the amount billed may be different if your original Subscription was purchased using a promotional/trial offer and you authorize TIDAL to charge your Payment Method for such varying amounts as indicated at the time of sign-up. Your Subscription will remain in effect and continue to renew automatically until it is canceled in accordance with the instructions in Section 4(e) (Cancellation) of these Terms.

(e) Cancellation. If you signed up for your Subscription directly through TIDAL, you may cancel your Subscription by visiting your account settings, going to the section called “Subscription” and clicking on “Cancel subscription”. The cancellation will take effect the day after the last day of your applicable subscription period. To cancel a Third Party Subscription, contact your third party provider.

(f) Refund Policy. TIDAL has no obligation to refund any fees paid to us, including any advance charge(s) or payment(s) for any subscription term for the TIDAL Service, unless otherwise required by law or the terms of this Agreement.

(g) Right of Regret. Notwithstanding the foregoing, if you are a consumer in Brazil, you have the right to withdraw from your Subscription within seven (7) days of signing up, for any reason, provided you have not commenced use of the TIDAL Service during that time. Your right of regret is lost once the 7-day period expires. If you are entitled to exercise your right of regret, TIDAL will refund you any amounts actually paid to TIDAL during the 7-day period. If you wish to withdraw from a Subscription, please contact support@tidal.com with the following information:

• Your intent to withdraw from your Subscription contract;

• The date you signed up for TIDAL;

• Your name;

• Your TIDAL email address.

(h) Taxes. Fees payable by you to TIDAL may be subject to Taxes. “Taxes'' include any and all present or future taxes, charges, fees, levies or other assessments, including, without limitation, sales, use, value-added, goods and services, consumption, or other similar taxes, telecommunications taxes, withholding taxes, duties, levies, fees, excises or tariffs imposed by any federal, state, foreign, provincial or local governmental taxing authority. Fees advertised by TIDAL in the United States are exclusive of Taxes; unless stated otherwise, fees advertised by TIDAL elsewhere are inclusive of Taxes. In the event that Taxes are applicable to the amounts payable by you to TIDAL hereunder, and are required to be collected from you by TIDAL under applicable law, such Taxes shall be calculated by TIDAL and presented to you, either separately stated or included in the fee, as applicable, on an invoice or receipt for the applicable billing cycle. You agree to pay the total amount payable on such invoice or receipt pursuant to the terms set forth herein.